At Majestic Mists, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

SECTION 1 – ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 14 days of receiving the product.
• Proof of purchase (order confirmation or receipt) is required.

Note: Sale or discounted items are non-returnable and non-refundable unless defective.

SECTION 2 – NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Opened or used more that 10% of the total perfume.
• Gift cards.
• Personalized or customized products.

SECTION 3 – PROCESS FOR RETURNS

1. Initiating a Return:
   • Email us at support@majesticmists.com or call +92 312 5458235 with your order details and reason for the return.
2. Return Authorization:
   • Once your return is approved, we will provide instructions on how to return the item.
3. Shipping the Item:
   • The customer is responsible for return shipping costs.
   • Ensure the item is securely packaged to avoid damage during transit.

SECTION 4 – REFUNDS

• Refunds are processed once the returned item is inspected and approved.
• Refunds will be issued to the original payment method within 7–14 business days after approval.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

SECTION 5 – EXCHANGES

• Exchanges are allowed for items of equal or lesser value if the product is defective or damaged upon arrival.
• To request an exchange, contact us within 48 hours of receiving the item.
• Shipping Fee will be paid by the customer.

SECTION 6 – DAMAGED OR DEFECTIVE ITEMS

• If your item arrives damaged or defective, please notify us within 48 hours of delivery.
• Email support@majesticmists.com with clear photos of the damaged or defective product, and we will arrange for a replacement or refund.

SECTION 7 – LATE OR MISSING REFUNDS

• If you haven’t received your refund within the specified timeframe:
  1. Check with your bank or payment provider.
  2. Contact us at support@majesticmists.com for assistance.

SECTION 8 – CONTACT US

For any questions regarding returns, refunds, or exchanges, feel free to contact us:
Email: support@majesticmists.com
Phone: +92 312 5458235